Overview
Our refund and returns policy lasts 7 days. If 7 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, you should mail your product to: LOT 102-1 JALAN CENGAL SELATAN TAMAN SETAPAK 53000 KL .
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at hohosuccesstrading@gmail.com for questions related to refunds and returns.
退款和退货政策
概述
我们的退款和退货政策有效期为 7 天。如果您购买的商品已过 7 天，我们将无法为您提供全额退款或换货。
要获得退货资格，您的商品必须是未使用过的，并且与您收到时的状态相同。商品还必须保持原包装。
有几类商品可以免于退货。食品、鲜花、报纸或杂志等易腐商品不能退货。我们也不接受私密或卫生用品、危险品或易燃液体或气体。
其他不可退货的物品：
礼品卡
可下载软件产品
某些健康和个人护理用品
要完成退货，我们需要提供收据或购买证明。
请不要将您购买的商品寄回给制造商。
在某些情况下，我们只能提供部分退款：
有明显使用痕迹的书籍
已打开的 CD、DVD、VHS 录像带、软件、视频游戏、磁带或黑胶唱片。
任何非我方原因造成的非原状、损坏或缺失的商品。
发货后超过 30 天退回的任何商品。
退款
收到并检查退货后，我们会给您发送一封电子邮件，通知您我们已收到您退回的商品。我们还会通知您批准或拒绝退款。
如果您获得批准，我们将处理您的退款，并在一定天数内自动将退款存入您的信用卡或原始付款方式。
延迟或遗失退款
如果您还没有收到退款，请先再次检查您的银行账户。
然后联系您的信用卡公司，退款可能需要一段时间才能正式到账。
然后联系您的银行。在退款到账之前通常需要一些处理时间。
如果您做了以上所有步骤，但仍未收到退款，请通过 {email 地址} 联系我们。
特价商品
只有正价商品可以退款。特价商品不能退款。
换货
我们只在商品有缺陷或损坏的情况下更换商品。如果您需要更换相同的商品，请发送电子邮件至 {电子邮件地址}，并将商品寄往： {物理地址}。
礼品
如果商品在购买时标明为礼品并直接寄给您，您将收到与退货价值等值的礼品积分。收到退货商品后，我们会将礼券邮寄给您。
如果商品在购买时没有标明是礼品，或者送礼者将订单寄给了自己，以便日后送给您，我们会将退款寄给送礼者，让他们了解您的退货情况。
邮寄退货
如需退货，请将产品邮寄至 LOT 102-1 JALAN CENGAL SELATAN TAMAN SETAPAK 53000 KL .
退货的运费由您自行承担。运费不予退还。如果您收到退款，退货运费将从退款中扣除。
根据您的居住地，换货到达您手中所需的时间可能会有所不同。
如果您退回的是较贵重的商品，您可以考虑使用可跟踪的运输服务或购买运输保险。我们不保证一定能收到您退回的商品。
需要帮助？
有关退款和退货的问题，请发送电子邮件至 : hohosuccesstrading@gmail.com 或 联系我们客服 0147582775 。